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Keynote Presentation: "Building Meaningful Relationships" | Kristen Hadeed


So often, we’re told to leave our “personal stuff” at home and make work only about…work. But work is personal, and we’re human. The more we can understand one another and our unique experiences, the more compassion and empathy we’ll bring to work, and the more we’ll feel valued as a result. In this session, Kristen will share the secret to how she built a business with an industry-leading retention rate—despite the fact that her people spent their days cleaning toilets. It wasn’t the work that kept everyone engaged; it was the focus on relationships that led to a culture of trust and belonging. You’ll learn how to use curiosity, vulnerability, and empathy to create a similar environment in your organization and discover the connection between deeper relationships and greater results.

Following this session, participants will be able to:

  1. define deepen relationships at work using authenticity, vulnerability, and empathy
  2. strengthen the uniquely “human” parts of their culture in the face of technology and change.
  3. develop, maintain, and elevate trust in an organization.

NOTE: "Registration" for individual sessions is not required. Once onsite, you may attend any sessions on the day(s) for which you are registered.


  • Kristen Hadeed

    Kristen Hadeed believes that authentic, human leadership can change the world.

    At 19, with hardly any leadership experience, she started a cleaning business called Student Maid. Before she graduated, her company received a contract to clean hundreds of apartments—and it changed her path forever.

    Over the next 14 years, Kristen learned a lot by screwing up. But most importantly, she learned how to lead from her heart. Doing so helped her take Student Maid from a small cleaning company to a business known on a global scale for its culture of belonging, its focus on people, and its purpose of building leaders.

    Today, she spends her time helping leaders, teams, and organizations around the world ignite the kind of human leadership that builds trust, belonging, and wildly engaged cultures.

    Her work has been featured in news outlets including PBS, FOX, Inc., NBC, TIME, and Forbes. Her book, Permission To Screw Up, has sold more than 50,000 copies worldwide.

August 27, 2024
Tue 9:15 AM CDT
In-person Keynote

Duration 1H 0M

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