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Look, Listen and Link -- Providing Psychological Support After Stressful Events | Michelle Arnett


What are the signs of distress, and how can we as leaders or colleagues support someone without being a mental health therapist or counselor? This session will discuss psychological safety and well-being from a lens of providing support to someone who may be experiencing distress. Designed for the lay person, we will discuss what signs of distress to look for; the skills needed for reflective, empathic listening and the importance of knowing the available resources when a person needs a greater level of care.

Following this session, participants will be able to:

  1. describe the need for psychological crisis intervention.
  2. list common stress reactions after a crisis.
  3. describe and apply the steps in the Look, Listen, and Link model of Psychological First Aid.

NOTE: "Registration" for individual sessions is not required. Once onsite, you may attend any sessions on the day(s) for which you are registered.


  • Michelle Arnett, MHS

    Michelle Arnett is a Manager in the Employee Wellbeing Center of Excellence at St. Luke’s Health System where she works to support and foster a culture of psychological/emotional safety and well-being. She leads the Critical Incident Response Team (CIRT) to support staff after critical/clinical event, including suicide or death of a colleague. Her role also includes teaching Critical Incident Stress Management and psychological first aid. Michelle is a Certified Instructor with the International Critical Incident Stress Foundation for Critical Incident Stress Management and De-Escalation Techniques for the Frontline, is trained in Suicide Awareness and Prevention through the International Critical Incident Stress Foundation and in Psychological First Aid through Johns Hopkins, and is a Compassion Fatigue Educator through the Green Cross Academy. Michelle is a Certified Lifestyle Medicine and Well-being Coach through WellCoaches®. She obtained her Master of Health Science degree through Boise State.

August 27, 2024
Tue 1:30 PM CDT
In-person Individual session registration NOT required

Duration 1H 15M

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